Refund Policy — Servify

📅 Last updated: 1 May 2026 · Effective date: 1 May 2026

✅ Simple summary: Cancel anytime. No questions asked. You keep access until the end of your billing period. Refunds are available within 7 days of payment if you haven't used the subscription.

1 Free Trial

All new service provider accounts on Servify receive a 30-day free trial with full access to all features. No credit card or payment is required to start your free trial.

At the end of your free trial, your listing will be paused unless you subscribe to a paid plan. You will not be charged automatically — payment is always opt-in.

2 Subscription Plans

Plan	Price	Billing	Features
Free Trial	RM0	30 days, once	Full access
Standard	RM29/month	Monthly	Full access, active listing

Servify Exclusive (SSM No: 202603135762 (003854282-V)). All prices are in Malaysian Ringgit (RM) and inclusive of any applicable taxes. Payments are processed via ToyyibPay FPX — Malaysian online banking.

3 Cancellation Policy

You may cancel your Servify subscription at any time from your provider dashboard. There are no cancellation fees and no minimum commitment period.

Your listing will remain active until the end of your current billing period
You will not be charged for the following month after cancellation
Your profile and data will be retained for 30 days after cancellation in case you wish to resubscribe
After 30 days of inactivity, your listing will be deactivated (not deleted)

To cancel, go to your Dashboard → Subscription → Cancel Plan. Or email us at servify.my@gmail.com and we'll handle it within 24 hours.

4 Refund Policy

We want you to be satisfied with Servify. Our refund policy is as follows:

Eligible for a full refund:

You request a refund within 7 days of your first payment
You have not received any customer enquiries or contacts through Servify during this period
This is your first subscription payment (not applicable to repeat subscribers)

Not eligible for a refund:

Refund request made after 7 days of payment
You have already received customer enquiries through the platform
Repeat subscription renewals
Partial month refunds — we do not prorate refunds
Accounts suspended due to Terms of Service violations

To request a refund, email servify.my@gmail.com with your registered email and reason for refund. We will respond within 3 business days. Approved refunds are processed within 7–14 business days via your original payment method.

5 Service Disputes

Servify is a marketplace platform only. We do not provide, manage or oversee the actual services delivered by providers. Therefore:

Servify does not offer refunds for disputes between customers and service providers
All service agreements and payments between customers and providers are handled directly between them
If you have a dispute with a provider, we encourage you to resolve it directly or contact us to report the provider

If a provider is found to be fraudulent or in violation of our Terms, we will take action including listing removal and account suspension.

6 Platform Downtime

In the event of significant platform downtime (more than 72 consecutive hours) caused by our infrastructure, affected subscribers may be eligible for a prorated credit on their next billing cycle. We will assess these situations on a case-by-case basis.

7 Consumer Rights

This Refund Policy does not limit your rights under the Consumer Protection Act 1999 (Malaysia). If you believe your consumer rights have been violated, you may also file a complaint with:

Tribunal for Consumer Claims Malaysia (TTPM) — ttpm.kpdnhep.gov.my
KPDNHEP — Ministry of Domestic Trade and Consumer Affairs

8 Contact Us

For any refund requests or billing enquiries:

📧 Email: servify.my@gmail.com
⏰ Response time: Within 24 hours on weekdays